Frequently Asked Questions

Yes! Our bath and body products are handcrafted using the highest quality, clean ingredients. Each product is made in small batches, then carefully packaged and labeled by hand.

Our soaps are handcrafted in small batches using the traditional cold process method. This involves combining natural ingredients like organic shea butter, coconut oil, olive oil, soybean oil, and canola oil with lye, which triggers the saponification process—a natural chemical reaction that transforms oils and lye into soap. Scented with essential oils and phthalate-free fragrance oils, our soaps are free from artificial preservatives, petroleum, parabens, and sodium lauryl sulfate. Each bar is cured for 4 to 6 weeks to ensure a firm, long-lasting product.

From day one, our mission has been to provide gentle products made with simple, high-quality ingredients. Many of our customers experience relief from sensitive skin issues by using our products. Unlike commercial or name-brand items that often contain detergents and synthetic chemicals known to cause skin reactions, our products stand apart. Because everyone’s skin is unique, we always recommend consulting with a healthcare professional before trying any new skincare products, especially if you are prone to allergies or irritation.

Many of our customers find that our soaps last several weeks, though this can vary depending on usage and how the soap is stored. To extend the life of your soap bar, it’s important to keep it dry between uses. Using a soap saver or a draining soap dish can help preserve the soap and keep it in good condition for longer.

Yes! Custom soap bars make perfect gifts for bridal showers, weddings, clients, or any special occasion. We can customize the base color, swirl colors, fragrance, and additives to suit your preferences. With dozens of options and variations available, we can craft a batch of soap tailored to your exact specifications. We’re happy to provide a quote and work with you to create your ideal soap bars.

We are happy to offer nationwide shipping, with free shipping on orders over $60. All online orders are carefully packaged and shipped directly from our store in Crestview, Florida, via USPS. We typically process and ship orders within 3 to 5 business days, and often even sooner. You’ll automatically receive an email with a tracking number as soon as your order is on its way. Although we strive to keep our online inventory accurate, should an item be temporarily out of stock, we will notify you via email. You can then choose to have the product shipped as soon as it becomes available at no additional cost, or opt for a prompt refund to your original payment method.

As of January 1, 2025, we have transitioned to an online-only format. While our storefront is now closed except for special sale events, you can continue to find your favorite Hub City Soapery products right here on our website! Plus, we offer fast, FREE shipping options, making it simple to stock up on your favorites.